About
Welcome
Your peace of mind is our priority. We make insurance easy, so you can focus on what matters.
We do this through a simple, customer-focused approach. We offer clarity and transparency–without the complexities often linked to this field.
For us, no question is too small, and there’s never a bad time to ask.
Our agency is built on 5 Core Values. They guide all of our operations and interactions. These values are not just words to us, they are principles that we live by every day. They show our commitment to not just meet but to exceed our clients’ expectations:
- Put Customers First
- Stay Positive
- Be Honest
- Embrace Growth
- Work Together
At The Kelly Agency, customer service is not limited to one department. It is the heart of our whole company. We are dedicated to listening to the needs of our customers. We always seek ways to improve our relationship and add value.
This commitment to our customers is what drives our success and sets us apart in the industry.
Join us on a journey of reliable protection.
Table of Contents
Mission Statement
Your peace of mind is our priority. We make insurance easy, so you can focus on what matters.
We firmly believe that insurance should not be a maze of complexities but a clear and navigable path. To do this, we are dedicated to simplifying insurance services. We focus on clarity and transparency. Our team is committed to demystifying insurance. We ensure that our clients fully understand their policies. This gives them the peace of mind of knowing they are well protected.
In keeping with our mission, we uphold the principle that no question is too small and there’s never a bad time to ask. Our doors are always open. Our team is always ready to help, guide, and support our clients. At The Kelly Agency, it’s not just about providing insurance, it’s about fostering trust and assurance with each client.
Agent’s Vision
Kevin Kelly, Agent
Kevin Kelly is the driving force behind The Kelly Agency.
He leads with a vision rooted in passion and a commitment to the agency’s mission and core values.
He aims to make The Kelly Agency a top-tier agency in growth and technology while also making insurance more accessible and understandable to everyone.
Kevin takes immense pride in offering career opportunities that are not just jobs. They are paths to personal and professional growth. He knows that the agency’s success depends on its team’s success.
Kevin sees a bright future for The Kelly Agency.
Core Values
The Kelly Agency is anchored by 5 Core Values that define our approach to business, our interactions with clients, and our internal culture. These values are not just theoretical. They are practical principles that we actively embody in our day-to-day operations.
Put Customers First
Customer service just isn’t a department, it is our entire company. Without customers, we are nothing.
Stay Positive
Positivity is emotional resilience – when life gets tough, roll with it and bounce back quickly. Attitude is a choice.
Be Honest
Honesty is the cornerstone of our business. We commit to open and honest communication, ensuring trust and mutual respect in every interaction.
Embrace Growth
We are receptive to feedback, believe that we can always improve, and that we are ready, willing, and able to put in the work.
Work Together
United, we achieve more. Through collaboration and teamwork, we empower each other to deliver exceptional service and drive success.
Commitment to Clients
We are unwaveringly committed to our clients. We understand each customer has unique needs and concerns. We ensure that each interaction is tailored to give the best service.
We strive to break the mold of traditional customer service. For us, complacency is not an option. The phrase “that’s how it’s done” is not part of our vocabulary. Instead, we always seek new ways to improve our relationships with customers. We also aim to increase the value we offer them.
Customer service at The Kelly Agency is not just one department, it is the lifeblood of our whole company. We believe that without our customers, we would not exist. This belief drives us to go above and beyond in every interaction. We do this to ensure that our customers feel valued, understood, and safe.
Team
Customer Experience
Colleen Snyder
Licensed Service Agent
Colleen is committed to her role. This is clear from her long tenure. She has given exceptional service to Allstate customers for 17 years and counting.
At the heart of Colleen’s life is her family. She is a proud mother of a college student, a role she cherishes deeply. Watching her child pursue higher education is a joy. Seeing them grow into an independent person is a source of pride for her.
In her personal life, Colleen is happily married. She shares her life’s journey with her spouse. It’s a partnership filled with support, love, and shared experiences. This stable, loving home life provides a strong foundation for Colleen. It lets her excel in her job with a grounded and focused approach.
Colleen is a big fan of the Philadelphia Flyers. She shows her love and loyalty to the team. She loves hockey and the Flyers. It’s more than a pastime. It’s a passion that brings her excitement and community.
Daniela Rodriguez
Licensed Service Agent
Daniela is a proud mom to two amazing daughters. They are the light of her life and her inspiration.
She has six years of experience in the insurance industry. Nearly two of those years were with Allstate.
She originally hails from Texas. But, she has since found her home in the beautiful state of Tennessee. Daniela is bilingual, and provides an outstanding customer experience to both our English and Spanish speaking customers.
One of Daniela’s passions is the culinary arts. She loves to cook and bake–her kitchen is a place of creativity and comfort.
But Daniela’s interests don’t stop there; she has a deep-seated love for all things Disney. This passion is more than mere fun. It reflects her joyful spirit and her love for the magic and wonder that Disney represents.
Krystal Evans
Licensed Inside Sales Agent
Krystal has over 20 years of experience in the insurance industry. Her journey began with 12 years in Underwriting.
Krystal’s life is full of unique and delightful things. It includes her two cherished goats. These freeloading yet cute companions are not just pets. They’re a part of her daily joy.
She is a proud mother to a 19-year-old daughter. Her daughter embodies a spirit of independence and adventure.
Krystal lives in Texas. She loves to travel, especially in the western United States. Her adventures reflect her love for new experiences. She loves discovering the varied landscapes and cultures here.
Music plays a significant role in Krystal’s life, with Dave Matthews holding a special place in her heart. Her love for his music is tied to her philosophy of living well. It shows her zest for life, positivity, and seizing the moment.
Lori Adams
Licensed Inside Sales Agent
Lori offers 16 years of insurance experience, including 12 dedicated to Allstate at the Kelly Agency. She’s committed to understanding your needs and providing tailored insurance solutions you can trust.
Outside of work, Lori enjoys Texas living, from time on Lake Travis and playing tennis to exploring local towns. An animal lover with two cats, she also enjoys live music, cheering on the Steelers and UT, and spending time outdoors.
Nicole Karpinski
Licensed Service Agent
Hailing from Oxford, PA, Nicole’s journey has taken her both near and far, fueling her love for travel. She is passionate about seeing new places and experiencing different cultures.
Cooking is another of Nicole’s passions. She finds joy and creativity in the kitchen, experimenting with flavors and recipes.
In her free time, Nicole immerses herself in the world of crafting and painting. They give her a therapeutic outlet for creativity.
She cherishes the time spent in nature. It could be a simple walk in the park or an adventurous outdoor trip. This connection to the natural world is a source of inspiration and rejuvenation for her.
Outside Sales
Ashley Nordlund
Licensed Sales Agent
Ashley is not only a dedicated professional but also a loving mom to four wonderful children, aged 6 to 11. Her family is her world. This includes her two adorable dogs, Chase and Ollie.
Ashley’s heart belongs to Jeremy, her husband of 16 years. They share a beautiful journey filled with love and adventure.
Living near Dallas, Texas, Ashley brings a unique background to The Kelly Agency. Before starting her insurance career, she was a Medic (68W) in the Army National Guard.
Music holds a special place in Ashley’s life, particularly the tunes of Morgan Wallen. Concerts are her sanctuary.
A true animal lover, Ashley’s compassion extends beyond her own pets. She has volunteered at a humane society and has a heartwarming history of rescuing dogs.
Christina Saavedra
Licensed Sales Agent
Christina Saavedra brings 11 years of valuable experience to the Allstate Kelly Agency, having recently joined our team in March 2025. Born in Fort Worth, TX, and now residing in Dalton, GA, Christina is a dedicated insurance professional committed to serving our clients.
A key asset to our agency, Christina is bilingual and fluent in both English and Spanish. This allows her to effectively communicate with and assist a diverse range of individuals and families, ensuring everyone feels comfortable and understood throughout the insurance process.
When Christina is not focused on helping clients find the right coverage, she enjoys spending time outdoors, appreciating the fresh air and connecting with nature.
With her experience and dedication, Christina is a valuable member of the Allstate Kelly Agency. Contact us today to connect with Christina and discuss your insurance needs.
Debbie Selman
Outside Sales Team Lead
Debbie’s journey in the insurance industry spans about 5 years. Most of her career was proudly aligned with Allstate. She is passionate about helping people.
Debbie is a proud mother to two sons, her “boys” who are the center of her world. Her nurturing spirit is also shown in her love for her dog, Mika.
A savvy shopper with an eye for deals, Debbie admits she’s a sucker for a clearance sale. She has a knack for finding value.
Family is a significant part of Debbie’s life. She grew up in a large family with 8 siblings.
Currently residing in Saint Louis, Debbie enjoys the diverse experiences the city offers. She shares a love for the outdoors with her youngest son. They often go hiking and do outdoor activities.
Jose Chavez
Licensed Sales Agent
Meet Jose, our resident car enthusiast with a taste for adventure. When he’s not sipping tequila or savoring tacos, you’ll find him doting on his sassy Shiba Inu.
Jose is bilingual, and provides an outstanding new customer experience to both our English and Spanish speaking customers.
Jose’s thrill-seeking spirit once led him to pet a shark during a vacation. With his diverse interests and zest for life, Jose brings a unique energy to our insurance agency, ensuring your coverage is as exciting as his stories.
Leah Raven
Licensed Sales Agent
Meet Leah, your friendly neighborhood insurance expert with over a decade of experience!
This California resident is a proud mom to 16-year-old son and fur babies Cerberus and Specter.
When she’s not helping clients secure their futures, you’ll find Leah embracing her love for all things fall and Halloween. Her menagerie also includes a pig named Pugsley and a goat, adding to the fun and quirky life she leads. With a passion for laughter and living life to the fullest, Leah brings warmth and expertise to every insurance conversation.
Coming from a large family with three sisters and two brothers, Leah knows the importance of protection and community.
Olivia Deering
Licensed Sales Agent
Meet Olivia, your dedicated insurance professional since 2013. With a diverse background in Hospitality Management, Sales, and Training, Olivia brings a wealth of experience to serve your insurance needs.
A Florida native who grew up on the Alabama coast, she now calls the charming Ocean Springs, Mississippi home. Olivia shares her life with her partner, daughter, and two playful poodles, Benny and Lucy.
When not helping clients secure their futures, you’ll find her family enjoying the local beaches, exploring farmer’s markets, or savoring good food on a sunny patio.
Olivia’s combination of professional expertise and coastal living makes her uniquely qualified to understand and protect what matters most to you.
Victoria Cooper
Outside Sales Team Lead
Victoria’s journey in the insurance world spans a notable 4 ½ years. Her expertise and knowledge in the field are matched only by her passion and commitment to her work.
Victoria lives on the pretty Coast of Mississippi. The area is known for its lovely beaches and lively community.
She is the proud mother of an amazing son. He has carved out his own path in the tough world of Mixed Martial Arts (MMA). Victoria is also a devoted pitbull mom to two loving dogs.
Victoria loves to fish. She embraces the calm and focus that come with the sport.
Kenndra Waters
Sales Development Representative
Meet Kenndra, a loving mom to her little girl, and two adorable fur babies, Lily and Louie.
Engaged to her fiancé James, she treasures family time and creating memories with her loved ones.
Olivia enjoys iced coffee, shopping, and is passionate about the cozy charm of fall. Her favorite holidays are Thanksgiving and Christmas, where she embraces the joy and warmth of the season.
Michelle Nguyen
Sales Development Representative
Meet Michelle, a proud mom of two, who brings the warmth of family and a positive spirit to everything she does. Born and raised in Wichita, Kansas, Michelle enjoys exploring fun adventures with her kids and savoring iced coffee and boba tea all year round.
With a Bachelor’s Degree in Elementary Education from WSU, she has a passion for learning and helping others.
Michelle is also a breast cancer survivor, having celebrated two years since ringing the cancer bell. Her resilience and joy for life shine through in her personal and professional life!
Tatiana Toombs
Sales Development Representative
Meet Tatiana, a multi-talented individual with a passion for both the kitchen and the concert hall.
She loves cooking and baking, always experimenting with new recipes. A true music enthusiast, she enjoys everything from classical to contemporary, genuinely embracing the “I listen to all kinds of music” motto.
Outside of work, Tatiana embraces a naturalistic lifestyle and is passionate about homeopathy. When she’s not attending a concert, you’ll find her enjoying a good TV show or getting lost in the pages of a great fictional book.
Management
Kevin Kelly
Agent
Kevin’s journey to the helm of the agency is marked by a successful 15-year career in the energy industry.
Family is at the core of Kevin’s world. He is a devoted father to Maura and Mason, and a loving husband to Nadia, celebrating 11 years of marriage.
For Kevin, the golf course is more than a sport; it’s his sanctuary. It offers him a chance to unplug and reset, especially after a busy week.
Reflecting on his childhood, Kevin fondly remembers his favorite sports: wrestling and rugby. Nadia dislikes these sports. But, they shaped his competitive spirit and teamwork skills.
Nadia Kelly
Social Media Manager
Nadia brings a lively approach to the agency’s online engagement.
She also has a big impact in healthcare. She works as a pediatric Speech-Language Pathologist. This role shows her dedication and passion for helping others. She is especially keen on supporting children’s communication development.
Nadia is also a devoted mother to Maura and Mason. She treats her family with the same care and dedication that she gives to her work.
Married to Kevin Kelly, the agent leading The Kelly Agency, Nadia forms a dynamic duo with him.
Conclusion
Your peace of mind is our priority. We make insurance easy, so you can focus on what matters. We do this with a simple, customer-focused approach. We firmly believe that no question is too small and there’s never a bad time to ask.
Our team is here to assist you, guide you, and provide the support you need. Are you looking to protect your assets? Do you want to understand your insurance options? Or, do you just have a question about our services? We are here for you.
Contact us today to learn more about how we can serve your needs and be a part of your story.
Contact Information
We invite you to connect with The Kelly Agency to learn more about our services, discuss your insurance needs, or simply to ask any questions you may have. Our team is readily available and eager to assist you. Here’s how you can reach us:
- Phone: (610) 323-0666
- Email: KevinKelly@allstate.com
- Office Address: 64 N Hanover St, Pottstown, PA 19464
Stay connected with us through our social media platforms for updates, insights, and more:
Your peace of mind is our top priority, and we are here to provide you with the dependable protection and personalized service you deserve. Don’t hesitate to reach out; we are just a call or a click away!
