FAQ

About Our Services

What services does the Kelly Agency offer?

We specialize in providing dependable insurance protection, offering a range of services tailored to individual needs with a straightforward, customer-centric approach.

How does the Kelly Agency ensure customer satisfaction?

We prioritize our customers’ peace of mind by offering top-notch service, listening and responding positively to their needs, and maintaining transparency in all our interactions.

Can I get a customized insurance plan?

Absolutely. Our team is dedicated to providing the proper coverages for each customer, ensuring you receive the best value for your insurance dollar.

What states are you licensed in?

Pennsylvania (PA), Delaware (DE), Virginia (VA), and Maryland (MD).

Using Our Services

How do I get a quote for an insurance plan?

You can request a quote through our website or by contacting our office directly. Our team will guide you through the process, ensuring you understand all aspects of the potential coverage.

What should I do if I have a question about my policy?

No question is too small. Feel free to contact us at any time for clarity on your policy. Our team is always ready to assist.

Is there online support available for policy management?

Yes, we offer online support for managing your policy. Our website provides easy access to policy details, payment options, and the ability to file claims online.

Working at Kelly Agency

What career opportunities are available at the Kelly Agency?

We offer a range of career opportunities focused on professional growth in insurance services. Our positions cater to highly motivated individuals passionate about customer service and teamwork.

What is the Kelly Agency’s approach to employee development?

We provide ongoing education and development opportunities, encouraging our team members to grow both personally and professionally, in line with our core values of positivity, coachability, and self-driven initiative.

How does the Kelly Agency recognize employee achievements?

We believe in recognizing hard work and success. Our employees can expect opportunities for recognition and bonuses based on their achievements and contributions to the team.

Culture and Values

What are the core values of the Kelly Agency?

Our core values are to: Put Customers First, Stay Positive, Be Honest, Embrace Growth, and Work Together. These values guide our approach to both customer service and employee engagement.

How does the Kelly Agency promote a positive work environment?

We foster an environment where teamwork and positivity are paramount. We believe in supporting each other, encouraging a ‘we’re in this together’ spirit, and promoting emotional resilience.

What is the vision of the Kelly Agency?

Our vision is to be a top-tier agency in both growth and technology, leading the way in providing reliable protection and exceptional customer service.

For more specific inquiries or further information, please do not hesitate to contact us directly.