Claims
We Can Help
We understand that facing an insurance claim can be a challenging experience, which is why we’re committed to providing you with reliable and personalized assistance every step of the way. We’re here to listen, respond, and guide you through the complexities of filing a claim. Remember, your first call should always be to us at the Kelly Agency – where your needs are our top priority.
Call (610) 323-0666Why Contact Us First
The decision to file can be as crucial as the claim itself. Here’s why reaching out to us before proceeding with a claim is beneficial for you:
- Personalized Attention and Guidance: At the Kelly Agency, we focus on a customer-focused approach. Contacting us first, you get personal attention and guidance. We tailor it to your unique situation. We listen to your concerns. We evaluate the specifics of your case. We give clear, simple advice on the best action.
- Assessing the Impact on Future Insurance Rates: Not every claim should be filed. In some cases, filing a claim might not be smart. It could impact your future insurance rates. Our team is adept at navigating these complexities. We will help you know when to file a claim. We will also help you know when to handle the situation differently.
- Streamlined Claims Process: We understand the claims process well. We make sure your experience is as smooth and stress-free as we can. Our team works hard to streamline every step. We do this from first contact to resolution. This ensures efficiency and clarity.
- Expertise in Claims Handling: Our agency is good at handling claims quickly. This skill comes from our core values. We value being coachable, positive, self-driven, and dedicated to teamwork. This expertise means we’re always improving. We do this to serve you better. We keep up with industry changes and adapt to new challenges.
- Maximizing Claim Success: By leveraging our knowledge and experience, we aim to maximize the success of your claim. We understand the details of insurance policies. We use this knowledge to advocate for you. We ensure that you get the coverage and benefits you’re entitled to.
Remember, at the Kelly Agency, our commitment to your peace of mind drives everything we do. Contacting us first for your claims is not just a step in the process. It’s a step towards ensuring your best interests are our top priority.
Our Role in Your Claims Process
Here’s a step-by-step of how we assist you during the claims process:
- Initial Consultation and Assessment: As soon as you contact us with a potential claim, we have an initial talk. We want to understand the specifics of your situation. We assess the incident and your coverage. We then give an honest evaluation.
- Guidance on Policy Details and Coverage: Understanding insurance policy details can be complex. Our team knows the ins and outs of different policies. We will explain your coverage clearly. We ensure you are fully informed about what your policy covers and what it doesn’t.
- Decision Support: We help you make an informed decision on whether to proceed with the claim. This involves evaluating the effect on your future insurance rates. You must weigh the benefits against any drawbacks.
- Filing and Documentation Assistance: If you decide to proceed with the claim, we will help with all the needed paperwork and documentation. Our team makes sure your claim is filed well. This cuts delays and errors.
- Advocacy and Follow-Up: Throughout the claims process, we act as your advocate. We work with the insurance company for you. We make sure they process your claim fairly and quickly. Our team keeps you updated on your claim’s progress. Along the way, we are always available to answer your questions.
- Support and Advice Post-Claim: After your claim is resolved, we provide ongoing support and advice. This includes discussing any changes in your insurance needs. We also offer recommendations to ensure your future security and peace of mind.
- Simplifying and Clarifying the Process: Our role is to simplify the claims process for you. We strive to make every step simple and clear. We aim to remove the stress and confusion that come with insurance claims.
Step-by-Step Guide to Filing a Claim with Us
Filing an insurance claim can be a daunting process. We aim to make it as seamless and straightforward as possible. Here’s a step-by-step guide to help you initiate a claim through our agency:
- Contact Us Immediately: As soon as you experience a loss or incident that may lead to a claim, reach out to the Kelly Agency. You can contact us via phone, email, or through our online contact form. Prompt communication allows us to provide the best possible assistance from the start.
- Provide Initial Details: When you contact us, be ready to provide basic info about the incident. This includes the date, time, and a brief description of what happened. This initial information will help us understand the nature of your claim.
- Gather Necessary Documentation: Depending on the type of claim, different documentation may be required. This could include police reports for accidents. It could also include photos of damage or receipts for stolen items. We will guide you on the specific documents needed for your claim.
- Claim Review Meeting: We will schedule a meeting, either in-person or virtually, to review your claim in detail. During this meeting, we will talk about the incident. We will go over your policy. And, we will address your questions or concerns.
- Filing the Claim: After reviewing the information, we will help you file the claim. Our team will make sure all paperwork is done right. We will submit it quickly to the insurance company.
- Monitoring and Advocacy: Once you file your claim, we will watch its progress closely. We will also advocate for you with the insurance company. Our goal is to ensure that your claim is processed fairly and efficiently.
- Ongoing Communication: During the claims process, we will keep you informed of any updates. We will also tell you what to expect next. We are always available to answer your questions and provide support.
- Claim Resolution: When your claim is resolved, we will review the result with you. We will make sure you understand and are satisfied with the settlement.
- Post-Claim Support: After your claim is settled, we are here to help you further. We can adjust your coverage or give advice to prevent future losses.
Frequently Asked Questions (FAQs)
Here are some common questions and concerns about the claims process, along with answers that reflect the Kelly Agency’s values and customer-centric approach:
- How soon should I contact the Kelly Agency after an incident?
- We recommend contacting us as soon as possible after an incident. Prompt communication allows us to provide the best assistance and begin the claims process efficiently.
- What information do I need to provide when filing a claim?
- Initially, you will need to provide details of the incident, including the date, time, and a brief description. Depending on the type of claim, additional documentation like police reports or photographs of damage may be required.
- Can the Kelly Agency help me decide if I should file a claim?
- Absolutely. We assess each situation to advise whether filing a claim is in your best interest, considering factors like the impact on future insurance rates and the specifics of your policy.
- How long does the claims process take?
- The duration of the claims process can vary depending on the complexity of the claim. However, our team works diligently to ensure your claim is processed as quickly and smoothly as possible.
- Will filing a claim affect my insurance premiums?
- Filing a claim can sometimes impact your insurance premiums. We will help you understand how filing your specific claim might affect future rates and assist you in making an informed decision.
- What if I’m not satisfied with the claims outcome?
- If you’re not satisfied with the outcome of your claim, please contact us. We are committed to advocating on your behalf and will work to address any concerns you may have.
- Can I contact the Kelly Agency outside of regular business hours for a claim?
- Yes, you can contact us outside regular business hours for urgent claims. We strive to be available when you need us most.
- How does the Kelly Agency ensure a fair claims process?
- As your advocate, we ensure fairness by thoroughly reviewing your claim, liaising with the insurance company, and making sure you receive the coverage entitled under your policy.
Ready to talk to someone about a claim?
Call (610) 323-0666Conclusion
Our approach is based on a deep understanding of your needs.
Insurance claims are stressful. But, our team is here to navigate them with you.
Remember, at the Kelly Agency, you’re not just a policy number; you’re part of our community. We’re committed to being there for you.
We simplify the claims process. We provide clarity and transparency. And we support you during a challenging time.
